Although FMA strive to ensure complete and willing client ownership
through the integration of project teams and adequate training, there
will always be the need for scheduled and unscheduled client
support.
Service agreements are necessary when business critical
installations need to be maintained and/or the Clients own support
is unavailable. FMA is able to provide a cost effective support
programme, tailored to suit our clients specific needs.
Calls for support are handled through on call engineers 24-hours
per day, 7-days per week. Our engineers are equipped with the tools
to allow remote access via modem or they will attend site on an
agreed call out response for example 4 hours.
With our service agreements, in addition to responding to
unscheduled events, we provide a full range of other
support services.
These may include:
Application software upgrade and control
Scheduled maintenance
Backup and control of data, applications and configuration
